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Hi,

Is there a way of adding multiple items to the change schedule from one change/release request?

For example, we may have three different outages across three days but all are in relation to one change notification. We therefore wouldn’t log three changes for this – we’d log one and have three entries on the change calendar.

Thanks

Lauren

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  • 2 weeks later...

Hi @Lauren

At the moment, the Change can only have a single start and end date allocated to it.  You have referred to an Outage.  Is this due to a particular asset being shut down or turned off for maintenance? We have some plans to provide a calendar on an asset where multiple events can be scheduled. 

Who will need to be made aware of each of these outages? Depending on where and how you want to publish this information, it may determine how we look at this.  

James

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  • 3 months later...

Hi @James Ainsworth

So sorry that I didn't ever reply to this!

Sometimes we have changes that relate to several assets at once - as an example, we have some third parties that supply multiple services to us. As part of one change they're doing, it may affect several services at different points throughout the duration of that change. We'd therefore want an entry to the change/release schedule per affected service, as it gives the Service Desk and other IT staff visibility for each affected service rather than having one entry per a change that could go on for a period of a week or two weeks etc.

All IT staff and management would need to be aware of this. The change schedule in Supportworks acted as our bible for upcoming changes/releases and would often have multiple entries per change for the reason outlined above.

Thanks

Lauren

 

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