Remedy Force Integration

[yelyah.nodrog]

Morning all,

Just looking at starting a Hornbill - Remedy integration however when looking at the node it is only showing that you can create a new incident.
Does anyone know if this is true?

Thanks

Hayley

[Steve G]

Hi @yelyah.nodrog,

That's the only Remedyforce integration we have at the moment, but we could always add more... Did you have any specific integrations in mind?

Thanks,
Steve

[yelyah.nodrog]

Hey Steve,

I imagine it will be:

Update, Raise, Close and on hold for both Service Request and Incident.

Trying to get he information out of the Prject managers at the moment.

Hayley.

 

[Steven Cotterell]

Hey @yelyah.nodrog, 

Just wondering how you've got on with your integration with Remedy?

We have stated to one of our customers that this is possible (they raise a ticket in their Remedy solution which then raises a ticket in our Hornbill Instance) and have just started looking at the Community forum for any 'gotchas', 'insights/inspiration'.

Steve.

[Steven Cotterell]

Has anyone else been successful in setting up two-way integration between Hornbill & Remedy? 

We have a customer who is really keen on making this work (and it would greatly help us too).

[Steve G]

Hi @Steven Cotterell,

We have 3 integration operations in iBridge for BMC RemedyForce: Create Incident; Create Service Request; Update Request.

For integrating back into Hornbill from RemedyForce, you will probably need to use Apex to write integration code (pretty much Java), and have triggers execute your code. It's doesn't look particularly straightforward though, so it would be interesting to see if anyone else in the community has already written any Apex code to speak to Hornbill  

Cheers,

Steve

[Steven Cotterell]

Thanks @Steve G, much appreciated.

[Martyn Houghton]

@Steve G @yelyah.nodrog @Steven Cotterell

Sorry to jump on your post about BMC Remedy Force, but given you are using this integration/BMC, can I ask/clarify if this integration work only with BMC Helix Remedyforce and a separate integration process would be required for BMC Helix ITSM?

Thanks

Martyn