Jump to content

Archiving emails in Hornbill


AndyHodkinsonPrincesIT
 Share

Recommended Posts

Hi @AndyHodkinsonPrincesIT

Thanks for your post.

We don't currently have any operations within the BPM to archive emails.  Any chance you could provide a use case around the scenario that you are trying to achieve.  This would help us investigate if this is something that we can do or not.  

Many thanks,

James

Link to comment
Share on other sites

@AndyHodkinsonPrincesIT

We use a workaround and create an InboxArchive folder for each month and change the setting in the application which specifies the destination folder when a email is processed. We can then use the delete folder option to remove a historic folder in future. 

Note when you remove the email item from the mailbox which has been applied to the request, a copy of the email is not held in the request itself, but only a link back to it in the mailbox and the textual extract inserted into the timeline post.

Cheers

Martyn

Link to comment
Share on other sites

  • Victor changed the title to Archiving emails in Hornbill

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...