Kelvin Posted October 25, 2018 Share Posted October 25, 2018 Link to comment Share on other sites More sharing options...
Spudgun Posted October 25, 2018 Share Posted October 25, 2018 Same here! Service: Failed to initialize application Invalid session. Please establish a session first Please contact you system administrator or try again Live: Could not connect to the Service Please contact you system administrator or click here to try again Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 25, 2018 Share Posted October 25, 2018 Hi @Kelvin Have you gone through our support at https://www.hornbill.com/support/ to do a check on the Service availability? Regards, James Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted October 25, 2018 Share Posted October 25, 2018 Same aswell at GOSH logged: IN00153445 Link to comment Share on other sites More sharing options...
Kelvin Posted October 25, 2018 Author Share Posted October 25, 2018 @James Ainsworth Status CheckInstance Health Check Fail Test Time taken Initial Connection 1ms 40ms 41ms XMLMC Responder 1ms 35ms 36ms Global Configuration 19ms 39ms 58ms HTTP2MEM Gateway Ping 3ms 38ms 41ms HTTP2FS Gateway Ping 2ms 37ms 39ms XMLMC Session Bind 2ms 35ms 37ms HTTP2SQL Gateway Ping 4ms 33ms 37ms HTTP2SQL Database Ping 14ms 42ms 56ms timeout 503ms Re-Test Find out More HTTP2SQL Database Query 503ms Link to comment Share on other sites More sharing options...
Michael Taylor Posted October 25, 2018 Share Posted October 25, 2018 We're experiencing the same ... our status check suggests everything is ok ... but it clearly is not!!! Link to comment Share on other sites More sharing options...
Kelvin Posted October 25, 2018 Author Share Posted October 25, 2018 It seems to be back online Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 25, 2018 Share Posted October 25, 2018 This is currently being investigated. I believe the root cause has been found and the services should be running again shortly. Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted October 25, 2018 Share Posted October 25, 2018 We are back up and running at GOSH, can we please have a RCA when ready IN00153445 Hayley. Link to comment Share on other sites More sharing options...
Victor Posted October 25, 2018 Share Posted October 25, 2018 The issue you experienced has been resolved. It was caused by a sudden spike in usage of one of the infrastructure resources which created a bottleneck for all API requests sent from your instances to our servers. I do apologise for all the troubles this has caused. We are investigating what caused this. Link to comment Share on other sites More sharing options...
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