Instance unavailable

[Kelvin]

[Spudgun]

Same here!

 

Service:

Failed to initialize application Invalid session. Please establish a session first

Please contact you system administrator or try again

 

Live:

Could not connect to the Service

Please contact you system administrator or click here to try again

 

[James Ainsworth]

Hi @Kelvin

Have you gone through our support at https://www.hornbill.com/support/ to do a check on the Service availability?

Regards,

James

[yelyah.nodrog]

Same aswell at GOSH logged: IN00153445

[Kelvin]

@James Ainsworth

Status CheckInstance Health Check Fail

Test	Time taken
Initial Connection	1ms	40ms	41ms
XMLMC Responder	1ms	35ms	36ms
Global Configuration	19ms	39ms	58ms
HTTP2MEM Gateway Ping	3ms	38ms	41ms
HTTP2FS Gateway Ping	2ms	37ms	39ms
XMLMC Session Bind	2ms	35ms	37ms
HTTP2SQL Gateway Ping	4ms	33ms	37ms
HTTP2SQL Database Ping	14ms	42ms	56ms
timeout	503ms
Re-Test		Find out More
HTTP2SQL Database Query	503ms

[Michael Taylor]

We're experiencing the same ... our status check suggests everything is ok ... but it clearly is not!!!

[Kelvin]

It seems to be back online 

[James Ainsworth]

This is currently being investigated.  I believe the root cause has been found and the services should be running again shortly.  

[yelyah.nodrog]

We are back up and running at GOSH, can we please have a RCA when ready IN00153445

 

Hayley.

[Victor]

The issue you experienced has been resolved. It was caused by a sudden spike in usage of one of the infrastructure resources which created a bottleneck for all API requests sent from your instances to our servers. I do apologise for all the troubles this has caused. We are investigating what caused this.