Human Task lifespan settings

[Guest Paul Alexander]

Hello

Quick question......do the lifespan settings for Human Tasks follow the Working time Calendar, or are they 'realtime' settings?

So, if I set the expiry time to 24 hours, will that actually expire after 24 actual hours, or 24 of our 'worktime' hours (10 hours a day, 5 days a week)? 

 

thanks

Paul

[Steven Boardman]

@Paul Alexander currently they are not based on working time calendars so 24 hours will be 24 hours in actual time

[Martyn Houghton]

@Paul Alexander

I believe they are actual real-time settings. We insert the response or resolution time from our incidents when creating them in the BPM to take account of working time.

Cheers

Martyn

[Guest Paul Alexander]

@Steven Boardman @Martyn Houghton

Thanks for that...that actually makes more sense for us, and makes tracking the times a lot easier!

 

thanks