Email Attachments - Links to Portal rather than attaching file.

[Martyn Houghton]

Can I raise a enhancement request to have the option when inserting attachments already on the request into the Service Manager Email action, you can get it to insert a direct link to the attachment on the Service/Customer Portal, rather than attaching the file itself.

This is part of us trying to encourage customers to use the portals rather than solely rely on email communication channel.

Cheers

Martyn

[samwoo]

+1

EDIT: scratch that

+100 

much better. We also want people to rely on the Self Service Portal and this is a good idea that will help with this.