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Email Attachments - Links to Portal rather than attaching file.

Martyn Houghton

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Can I raise a enhancement request to have the option when inserting attachments already on the request into the Service Manager Email action, you can get it to insert a direct link to the attachment on the Service/Customer Portal, rather than attaching the file itself.

This is part of us trying to encourage customers to use the portals rather than solely rely on email communication channel.



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EDIT: scratch that


much better. We also want people to rely on the Self Service Portal and this is a good idea that will help with this.

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