Guest Paul Alexander Posted October 23, 2018 Share Posted October 23, 2018 Hello If I look to see how many Service Manager licenses I have 'spare' there are a couple of places to look, but they both show different results: As you can see - these both show different numbers. Which one lets me know how many subscriptions I have, and how many are 'free' please? thanks Link to comment Share on other sites More sharing options...
TrevorKillick Posted October 23, 2018 Share Posted October 23, 2018 @Paul Alexander The first count is 'Core' users you have 88 or 93 licenced core users. The second count is for Service Manager subscriptions and this shows out of the 88 licenced core users only 86 have been assigned a service manager licence. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 23, 2018 Share Posted October 23, 2018 HI @TrevorKillick Thanks for that....what constitutes a 'core user' please? thanks Paul Link to comment Share on other sites More sharing options...
TrevorKillick Posted October 23, 2018 Share Posted October 23, 2018 @Paul Alexander A 'Core' user is someone with just access to collaboration and login to live.hornbill.com/INSTANCE/ they may also have access to other applications but in this case not Service Manager. Link to comment Share on other sites More sharing options...
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