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New Update: Hornbill Service Manager (1364)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (1364) has been released to live.

Change Log for this release are as follows:


  • It is now possible to disable the template editor in the Email Action.
    This can be achieved through app.email.request.operation.composerType and app.email.request.operation.templateEditor settings.
  • Email Action in a Request now shows a confirmation when an email has been sent.
  • When printing a Request, you can now include Priority, Service Level and targets information. 
  • You can now map a custom field to the Site field of a Request, when configured to use "Get All Sites" or "Get My Sites" Data Query type.
    This can be achieved by setting the field ID to "h_site".


  • When adding the content of an email to the Timeline, hard-coded break lines are not removed correctly. {PM00153115}
  • Service drop-down list was not populated in a Routing Rule Template. {PM00153192}
  • BPM node Suspend - Wait for Request Email not working as expected {PM00153338}


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