Martyn Houghton Posted October 17, 2018 Share Posted October 17, 2018 At the moment it is not possible to implement different problem management, known error and release progressive captures on your instance as you are limited to a PCF specified in the settings, rather than being able to set this at a 'Service' level as these three request types have not have the catalog level items implemented in them. This makes it restrictive where we have multiple service desk implemented within the same instance, as well as not allowing for testing/development of new PCF in these area's without affecting the current live one. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 19, 2018 Share Posted October 19, 2018 Hi @Martyn Houghton we have raised a story for this, as it is prioritised and scheduled we will post back here Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 22, 2018 Author Share Posted October 22, 2018 @Steven Boardman Thanks for the update. Hopefully this is something that it not too involved given the structure is in place for the other request types and means they are all consistent. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 23, 2018 Share Posted October 23, 2018 @Martyn Houghton agreed this is a well trodden path with the existing request types, this is now a case of prioritisation and getting this scheduled 1 Link to comment Share on other sites More sharing options...
Joanne Posted December 28, 2018 Share Posted December 28, 2018 Do we know roughtly when this will be implemented, i'm struggling using the current problem and release management areas and its takign forevere to plug in the questions as activties 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 16, 2019 Author Share Posted January 16, 2019 @Steven Boardman Any update on when this story is scheduled to be implemented? Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted January 17, 2019 Share Posted January 17, 2019 Hi @Martyn Houghton i am afraid not at the moment, there are other stories which are currently prioritised based on customer support and strategic objectives. This is not suggesting that this is not a valid story, nor not deemed important, it is simply trying to feedback on why this has not progresses so far. I will of course post back here as it starts to move and we have an idea of when it will be scheduled. Link to comment Share on other sites More sharing options...
Dan Munns Posted January 17, 2019 Share Posted January 17, 2019 Can you add me to this please? As we are not implementing problems and known errors, being able to have these as CIs would make my life so much easier. Especially with the amount of teams I have using Service Manager (all with different requirements) 1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted January 18, 2019 Share Posted January 18, 2019 @Dan Munns no problem, i've added you in Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 3, 2019 Share Posted October 3, 2019 @Dan Munns @Martyn Houghton @Joanne just an update on this requirement. Catalog items have been added to: * Problems * Known Errors * Releases Due to the nature of these request types, the catalog items will only be visible to the agents in the user app through progressive capture (i.e not possible for end users to raise via self service). This story will be available in the next Service Manager update due out in the next couple of weeks, keep an eye out for the notification 3 Link to comment Share on other sites More sharing options...
Dan Munns Posted October 3, 2019 Share Posted October 3, 2019 Thanks @Steven Boardman. Sounds good Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 4, 2019 Author Share Posted October 4, 2019 @Steven Boardman That's great news. Cheers Martyn Link to comment Share on other sites More sharing options...
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