how-to Assign a process to requests raised via email routing rules

[Kelvin]

We are trying to set up auto logging of emails to requests.

Is it possible to assign a Business Process?

[Guest]

@Kelvin I would say a good starting point would be to go through this documentation on our wiki page https://wiki.hornbill.com/index.php/Email_Routing_Rules

When you click the Show Examples links you will see more detail as to how you can specify the routing rules. There is even a video to help you understand this even better. If you go to Home > Hornbill Service Manager > Email > Routing Rule templates from the admin tool you can create a Routing rule template using a service and its catalog item. That way when the request is logged from email, the BPM referenced in the catalog item will initiate. Why don't you give it a try and let us know how you get on?

Thanks

Pamela

[Kelvin]

@PamelaThats great, thank you