Kelvin Posted October 17, 2018 Share Posted October 17, 2018 We are trying to set up auto logging of emails to requests. Is it possible to assign a Business Process? Link to comment Share on other sites More sharing options...
Guest Posted October 17, 2018 Share Posted October 17, 2018 @Kelvin I would say a good starting point would be to go through this documentation on our wiki page https://wiki.hornbill.com/index.php/Email_Routing_Rules When you click the Show Examples links you will see more detail as to how you can specify the routing rules. There is even a video to help you understand this even better. If you go to Home > Hornbill Service Manager > Email > Routing Rule templates from the admin tool you can create a Routing rule template using a service and its catalog item. That way when the request is logged from email, the BPM referenced in the catalog item will initiate. Why don't you give it a try and let us know how you get on? Thanks Pamela Link to comment Share on other sites More sharing options...
Kelvin Posted October 17, 2018 Author Share Posted October 17, 2018 @PamelaThats great, thank you Link to comment Share on other sites More sharing options...
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