Michael Sharp Posted October 16, 2018 Posted October 16, 2018 Hi all, We have a ticket (SR00018912) stuck that hasn't pulled through any detail from it's original email and also does not have a workflow. Currently the only actions available are update (which fails), assign and connections? The ticket needs to be cancelled somehow? Regards, Mike.
Steven Boardman Posted October 16, 2018 Posted October 16, 2018 @Michael Sharp if you assign the request does the cancel option become available?
Michael Sharp Posted October 16, 2018 Author Posted October 16, 2018 3 hours ago, Steven Boardman said: @Michael Sharp if you assign the request does the cancel option become available? Unfortunately not @Steven Boardman :-(
Steven Boardman Posted October 16, 2018 Posted October 16, 2018 @Michael Sharp could you share a screen shot of what your seeing (minus any confidential info) * Was it logged against a service? * Are there no teams / users to assign the request to in the assign option?
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