Michael Sharp Posted October 16, 2018 Share Posted October 16, 2018 Hi all, We have a ticket (SR00018912) stuck that hasn't pulled through any detail from it's original email and also does not have a workflow. Currently the only actions available are update (which fails), assign and connections? The ticket needs to be cancelled somehow? Regards, Mike. Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 16, 2018 Share Posted October 16, 2018 @Michael Sharp if you assign the request does the cancel option become available? Link to comment Share on other sites More sharing options...
Michael Sharp Posted October 16, 2018 Author Share Posted October 16, 2018 3 hours ago, Steven Boardman said: @Michael Sharp if you assign the request does the cancel option become available? Unfortunately not @Steven Boardman :-( Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 16, 2018 Share Posted October 16, 2018 @Michael Sharp could you share a screen shot of what your seeing (minus any confidential info) * Was it logged against a service? * Are there no teams / users to assign the request to in the assign option? Link to comment Share on other sites More sharing options...
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