Martyn Houghton Posted October 11, 2018 Share Posted October 11, 2018 Can the BPM Node 'Get Request Information' > ' Get Customer Information' extended to node extended to include Portal Access details as below. Login ID Date/Time of last login Customer Portal Status - Approved/Suspended Service Portal Status - Approved/Suspended We want to be able to identify in the BPM if the customer contact is already set for the customer portal, if not we will then raise a linked Service Request to set them up. If they are we would then send them a reminder email if they have not logged in for a certain amount of time. The idea is to try an encourage our customers from the habit of emailing us to log or updates requests and promote the use of the customer portal. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 11, 2018 Author Share Posted October 11, 2018 This also ties in with the post below. Link to comment Share on other sites More sharing options...
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