Timeline Updates

[Jeremy]

When selecting the 3 dots on an update in a request there are a lot of options that are available, can one be added to email that update to the customer?

For example, we update jobs with emails and updates which we would like to ability to forward these within an email template to others etc, but for this to be recorded in the request.

[Steven Boardman]

@Jeremy we have a story which centres around providing an option to notify a customer about adding an update to a request, would this go part of the way to solving this issue? or is this a step more where at anytime in a request lifecycle you would like the ability to, in effect forward any update from the timeline to the customer or another recipient? 

[Jeremy]

58 minutes ago, Steven Boardman said:

is this a step more where at anytime in a request lifecycle you would like the ability to, in effect forward any update from the timeline to the customer or another recipient? 

This is the ability that we would like to see...

[mojahidm]

+1

[Ann-MarieHolloway]

+1

 

[Steven Boardman]

@Jeremy  @Ann-MarieJones @mojahidm we have raised a story for this requirement.  As this story is prioritised and then scheduled we will post back here