Aaron Summers Posted October 11, 2018 Posted October 11, 2018 Hello, Can someone help me to fix this issue urgently. It having a huge impact with my work and unable to carry out my projects. I am not sure what caused this and I have tried few steps: Refresh Hard refresh Restart computer Shut down Clear cookies None fix the issue. I have screenshot from console of the error if that help to identify the issue(s): Can someone get back to me ASAP to get this fix please. Kind regards, Aaron Summers
Aaron Summers Posted October 11, 2018 Author Posted October 11, 2018 @Chaz @ArmandoDM thought this might be relevant to your expertise.
Guest Chaz Posted October 12, 2018 Posted October 12, 2018 @Aaron Summers clearing cookies should fix the issue, but you've already tried that Do you have multiple tabs open, might be worth trying one tab at a time and let us know if it works OK then? I've let the relevant teams know about this issue so if we find anything someone we'll report back.
Aaron Summers Posted October 16, 2018 Author Posted October 16, 2018 @Chaz Apologises for the late reply, I was away for the weekend to France. I did have multiples tabs opened but never have a problem before this: (P.S I did tried to have one tab at the time, that did not work either). I came back today and it seems to be fixed now. Thanks, Aaron
Aaron Summers Posted December 3, 2018 Author Posted December 3, 2018 Hello @Chaz I just a thought to let you know that the issue had reappeared and almost at every page - it kept saying "you have been disconnected..." Often the error would show "invalid session..." I have already tried all the steps as before as well have it own tab with Hornbill only but nothing works so far. Thanks, Aaron
Aaron Summers Posted December 4, 2018 Author Posted December 4, 2018 Hello @Chaz Just to confirm just now, the error reappeared: It is affecting me with my work and constantly having to refresh almost every click on the page. Thanks, Aaron
TrevorHarris Posted December 4, 2018 Posted December 4, 2018 Hi, @Aaron Summers Sorry for the problems you're having, I've discovered a possible cause for this problem can occur if a window or tab is left open for a long period of time but no longer used. We are currently working on addressing this, if you are having this problem currently I would recommend closing ALL browser windows and tabs and completely restarting the browser to ensure that this is not caused by a stale window or tab being left open. Sorry for the inconvenience Trevor Harris 1
Aaron Summers Posted December 4, 2018 Author Posted December 4, 2018 @TrevorHarris Thank you for your response, good to hear that you have discovered a possible cause of the problem, awaiting for more news. Kind regards, Aaron Summers
Estie Posted February 26, 2024 Posted February 26, 2024 @TrevorHarris Hi is there an update on this issue please? We have several users who are experiencing this issue and getting errors like the above. Here is an example: It is happening in both Chrome and Microsoft Edge. I have asked them to clear the third party cookies from their browsers and awaiting updates as to whether this has helped. Is this specific to Hornbill or is it a browser issue? Is there anything else that we can try? Thanks.
TrevorHarris Posted February 27, 2024 Posted February 27, 2024 Hi, I believe the issue in this post was resolved a long time ago, in general these sort of errors should be quite rare and will relate to a session timeout, a refresh of the browser should fix them Thanks Trevor
Estie Posted February 27, 2024 Posted February 27, 2024 @TrevorHarris thanks. One of my colleagues is getting this error when trying to update/edit Assets and when they refresh the browser the editing/updates are lost. I am investigating how they are working, however it is disrupting their work so I would appreciate any other suggestions as it would seem to still be an issue.
Estie Posted March 25, 2024 Posted March 25, 2024 @TrevorHarris We still have a few users who are seeing the CSRF Token error intermittently when working in Hornbill. We have cleared cookies and the users are trying to use fresh tabs in their browsers but it still occurs. Can this be looked at again please? Thanks
robertmichell Posted August 16, 2024 Posted August 16, 2024 We are seeing similar error messages, the user advises the message keeps appearing when hornbill is left idle for a few minutes and this only started yesterday. Cookies and browser history has been cleared but this is still happening
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