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Posted

Hello,

Can someone help me to fix this issue urgently. It having a huge impact with my work and unable to carry out my projects. I am not sure what caused this and I have tried few steps:

Refresh
Hard refresh
Restart computer
Shut down
Clear cookies

None fix the issue. I have screenshot from console of the error if that help to identify the issue(s):

image.thumb.png.d92bdfecaa7bc5a2a5c35314c0c7c683.png

Can someone get back to me ASAP to get this fix please.

Kind regards,
Aaron Summers :) 

Posted

@Aaron Summers clearing cookies should fix the issue, but you've already tried that :)

Do you have multiple tabs open, might be worth trying one tab at a time and let us know if it works OK then? I've let the relevant teams know about this issue so if we find anything someone we'll report back.

Posted

@Chaz

Apologises for the late reply, I was away for the weekend to France.

I did have multiples tabs opened but never have a problem before this: (P.S I did tried to have one tab at the time, that did not work either).

I came back today and it seems to be fixed now.

Thanks,
Aaron :)

  • 1 month later...
Posted

Hello @Chaz

I just a thought to let you know that the issue had reappeared and almost at every page - it kept saying "you have been disconnected..."

image.png.25d60e3bdfc80c1fedaedc1552b3d974.png

Often the error would show "invalid session..."

I have already tried all the steps as before as well have it own tab with Hornbill only but nothing works so far.

Thanks,
Aaron :ph34r:

Posted

Hello @Chaz

Just to confirm just now, the error reappeared:

image.png.74a05443e3b3155f3b0b56235a52d165.png

It is affecting me with my work and constantly having to refresh almost every click on the page.

Thanks,
Aaron :ph34r:

Posted

Hi, @Aaron Summers

Sorry for the problems you're having, I've discovered a possible cause for this problem can occur if a window or tab is left open for a long period of time but no longer used.  We are currently working on addressing this, if you are having this problem currently I would recommend closing ALL browser windows and tabs and completely restarting the browser to ensure that this is not caused by a stale window or tab being left open.

Sorry for the inconvenience

Trevor Harris

  • Thanks 1
Posted

@TrevorHarris

Thank you for your response, good to hear that you have discovered a possible cause of the problem, awaiting for more news.

Kind regards,
Aaron Summers :ph34r:

  • 5 years later...
Posted

@TrevorHarris Hi is there an update on this issue please?

We have several users who are experiencing this issue and getting errors like the above.  Here is an example:

image.png.9beff195b7af8b1e15a4a5f8c554693f.png

It is happening in both Chrome and Microsoft Edge.

I have asked them to clear the third party cookies from their browsers and awaiting updates as to whether this has helped.

Is this specific to Hornbill or is it a browser issue?

Is there anything else that we can try?

Thanks.

Posted

Hi,
I believe the issue in this post was resolved a long time ago, in general these sort of errors should be quite rare and will relate to a session timeout, a refresh of the browser should fix them

Thanks

Trevor

Posted

@TrevorHarris thanks.  One of my colleagues is getting this error when trying to update/edit Assets and when they refresh the browser the editing/updates are lost.  I am investigating how they are working, however it is disrupting their work so I would appreciate any other suggestions as it would seem to still be an issue.

 

 

  • 4 weeks later...
Posted

@TrevorHarris We still have a few users who are seeing the CSRF Token error intermittently when working in Hornbill.

We have cleared cookies and the users are trying to use fresh tabs in their browsers but it still occurs.

Can this be looked at again please?

Thanks

  • 4 months later...
Posted

We are seeing similar error messages, the user advises the message keeps appearing when hornbill is left idle for a few minutes and this only started yesterday. Cookies and browser history has been cleared but this is still happening

horbill CRSF error.png

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