Aaron Summers Posted October 11, 2018 Share Posted October 11, 2018 Hello, Can someone help me to fix this issue urgently. It having a huge impact with my work and unable to carry out my projects. I am not sure what caused this and I have tried few steps: Refresh Hard refresh Restart computer Shut down Clear cookies None fix the issue. I have screenshot from console of the error if that help to identify the issue(s): Can someone get back to me ASAP to get this fix please. Kind regards, Aaron Summers Link to comment Share on other sites More sharing options...
Aaron Summers Posted October 11, 2018 Author Share Posted October 11, 2018 @Chaz @ArmandoDM thought this might be relevant to your expertise. Link to comment Share on other sites More sharing options...
Guest Chaz Posted October 12, 2018 Share Posted October 12, 2018 @Aaron Summers clearing cookies should fix the issue, but you've already tried that Do you have multiple tabs open, might be worth trying one tab at a time and let us know if it works OK then? I've let the relevant teams know about this issue so if we find anything someone we'll report back. Link to comment Share on other sites More sharing options...
Aaron Summers Posted October 16, 2018 Author Share Posted October 16, 2018 @Chaz Apologises for the late reply, I was away for the weekend to France. I did have multiples tabs opened but never have a problem before this: (P.S I did tried to have one tab at the time, that did not work either). I came back today and it seems to be fixed now. Thanks, Aaron Link to comment Share on other sites More sharing options...
Aaron Summers Posted December 3, 2018 Author Share Posted December 3, 2018 Hello @Chaz I just a thought to let you know that the issue had reappeared and almost at every page - it kept saying "you have been disconnected..." Often the error would show "invalid session..." I have already tried all the steps as before as well have it own tab with Hornbill only but nothing works so far. Thanks, Aaron Link to comment Share on other sites More sharing options...
Aaron Summers Posted December 4, 2018 Author Share Posted December 4, 2018 Hello @Chaz Just to confirm just now, the error reappeared: It is affecting me with my work and constantly having to refresh almost every click on the page. Thanks, Aaron Link to comment Share on other sites More sharing options...
TrevorHarris Posted December 4, 2018 Share Posted December 4, 2018 Hi, @Aaron Summers Sorry for the problems you're having, I've discovered a possible cause for this problem can occur if a window or tab is left open for a long period of time but no longer used. We are currently working on addressing this, if you are having this problem currently I would recommend closing ALL browser windows and tabs and completely restarting the browser to ensure that this is not caused by a stale window or tab being left open. Sorry for the inconvenience Trevor Harris 1 Link to comment Share on other sites More sharing options...
Aaron Summers Posted December 4, 2018 Author Share Posted December 4, 2018 @TrevorHarris Thank you for your response, good to hear that you have discovered a possible cause of the problem, awaiting for more news. Kind regards, Aaron Summers Link to comment Share on other sites More sharing options...
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