Giuseppe Iannacone Posted October 10, 2018 Posted October 10, 2018 Is there a way to add a custom column to the Request List view? for example "difficulty"
James Ainsworth Posted October 10, 2018 Posted October 10, 2018 Hi @Giuseppe Iannacone Not at the moment but we are working to provide a solution for this. it is a challenge to display a custom column in the main Request list as it is possible for the same field to contain different types of data so it would be very confusing as the data might not match the column name. We have some good ideas on how to provide this and hopefully this is something that we will start developing on in the coming months. Regards, James
Giuseppe Iannacone Posted October 10, 2018 Author Posted October 10, 2018 @James Ainsworth thank you, do you think there is a workaround to "tag" requests' difficulty; at the moment our purpose is to tag requests based on the expected difficulty, so at the same priority level this can help the analyst to choose which request he can try to solve based on the available time he has.
James Ainsworth Posted October 10, 2018 Posted October 10, 2018 The only thing I can think of is to re-purpose the External Reference field. You can rename the field using the translations. The External Reference field is also included in searches. It just depends on if you are already using this for something else.
Giuseppe Iannacone Posted October 10, 2018 Author Posted October 10, 2018 @James Ainsworth thank you, i was thinking on the same field and you confirmed it to me... we will give it a try. what about a custom field instead?
James Ainsworth Posted October 11, 2018 Posted October 11, 2018 You can use a custom field but you won't yet be able to add this to the request list. Once this work that we are currently planning is complete, you will. This is something to consider as you may start using the External Reference now as a workaround, but you may want to change to a custom field in the future. It will either be use a custom field and wait for the ability to add a custom column or use the External Reference and then move from that field to a custom field later on. We are also hoping to add Tags to requests. Tags are already available in Document Manager and Project Manager. This too might be a nice way in the future on how to manage this.
Giuseppe Iannacone Posted October 11, 2018 Author Posted October 11, 2018 12 hours ago, James Ainsworth said: You can use a custom field but you won't yet be able to add this to the request list. Once this work that we are currently planning is complete, you will. This is something to consider as you may start using the External Reference now as a workaround, but you may want to change to a custom field in the future. It will either be use a custom field and wait for the ability to add a custom column or use the External Reference and then move from that field to a custom field later on. We are also hoping to add Tags to requests. Tags are already available in Document Manager and Project Manager. This too might be a nice way in the future on how to manage this. +1 for Tag solution!
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