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New Update: Hornbill Service Manager (1345)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (1345) has been released to live.

Change Log for this release are as follows:


  • NEW: Introduced a new app-setting 'com.hornbill.servicemanager.request.site.useCustomerSite' to prevent the automatic population of the site field with the customers site when raising a new request {CH00152210}
  • NEW: As an Asset Owner i would like to be able to link documents in Document Manager to my Asset {CH00150330}


  • FIX: Disabling all actions for on-hold requests would still allow for users to update, cancel and add to board {PM00152850}
  • FIX: Pagination of the service subscribers popup list would cause an error {PM00152934}
  • FIX: Errors when some emails are applied to requests by system autoresponder {PM00152976}
  • FIX: Emailing owner and team fails when a basic user updates their request via the service portal {PM00153156}
  • FIX: Cannot edit posts of type 'update' {PM00153180}
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