Guest Paul Alexander Posted October 4, 2018 Posted October 4, 2018 We're having a problem with an iBridge connector when trying to create a Project from an SR. The message we get is this: And the node which is causing the problem has these settings: We have two tickets where this is giving us the same problem, (SR00058613 and SR00058614) and I can't see where the problem is. Is there a character limit on any of the fields that are being set on the Project maybe? Any help would be gratefully accepted!! thanks Paul
Guest Paul Alexander Posted October 4, 2018 Posted October 4, 2018 Think I've got it...the Project Scope filed in the Project table is limited to 255 characters.......I'll double check and test and will come back to this!
Guest Paul Alexander Posted October 4, 2018 Posted October 4, 2018 This is this exact same problem (logged by me a while ago!!)
Guest Paul Alexander Posted October 4, 2018 Posted October 4, 2018 Quick update...one of the fields had some text which contained bullet points. With the bullet points included, the Project didn't get created. When the bullet points were removed, the Project DID get created. So it's the same problem as before. Now we can work around it it's not so much of a problem, but it'd be nice if it could be looked at please...... @AlexTumber?
AlexTumber Posted October 4, 2018 Posted October 4, 2018 @Paul Alexander I will chase this up internally and get back to you. Alex
Guest Paul Alexander Posted November 8, 2018 Posted November 8, 2018 Hi @AlexTumber Has there been any progress on why SOME of our Projects being created through the iBridge fail if there are more than 254 characters please? I realise that we CAN limit the number of characters, but we can keep that information in the SR ticket so that it doesn't get lost completely. I was under the impression that the iBridge would cut off any characters over the 254 limit, so it's getting a little frustrating when this does happen (especially when it doesn't seem to happen EVERY time!) thanks Paul
AlexTumber Posted November 8, 2018 Posted November 8, 2018 @Paul Alexander I'm sorry to hear this and have asked the question internally as I believed this issue to be resolved. I'll come back to you with an update shortly. Alex
AlexTumber Posted November 8, 2018 Posted November 8, 2018 @Paul Alexander unfortunately the required change has not yet been made to the server code. From what I understand there is significant testing required to make sure it does not start rejecting non utf8 characters. I will post back here when I have further updates. Alex
AlexTumber Posted November 13, 2018 Posted November 13, 2018 @Paul Alexander some good news to start the day :-) The change has been made to the server code and the issue will be resolved from platform build 2953. I'm not sure at this stage when that will be pushed to live but I expect it to happen sometime in the next 2 weeks. I'll update this thread again when it does go live. Alex
Guest Paul Alexander Posted November 13, 2018 Posted November 13, 2018 Excellent news Thanks @AlexTumber.....this should keep a couple of people in the Projects Team happy....
Guest Paul Alexander Posted November 20, 2018 Posted November 20, 2018 Hi @AlexTumber unfortunately we've got another one of these failed Projects (SR00067347) and I can't see why it's failed. Any chance you could take a look please? thanks
AlexTumber Posted November 20, 2018 Posted November 20, 2018 @Paul Alexander is it just this one project that has failed to create or is it happening for all projects? Alex
Guest Paul Alexander Posted November 21, 2018 Posted November 21, 2018 Hi @AlexTumber It's very hit and miss......sometimes it works, sometimes it doesn't. This particular one doesn't seem to have anything 'out of the ordinary' text wise (no bullet points or extra formatting) so we can't see why it's failed... thanks Paul
Guest Paul Alexander Posted November 21, 2018 Posted November 21, 2018 We've got another one that's failed today: SR00065213
Victor Posted November 22, 2018 Posted November 22, 2018 @Paul Alexander - we are looking into this and we will get back to you ASAP. EDIT: *sigh .... so, at this point, we or I am not sure why it failed... ... I have restarted the process on both SR00065213 and SR00067347 and it created the project successfully! ... We will keep looking into this as we need to get to the bottom of it and if you notice another failure please let us know....
Guest Paul Alexander Posted November 23, 2018 Posted November 23, 2018 15 hours ago, Victor said: I have restarted the process on both SR00065213 and SR00067347 and it created the project successfully! Hi @Victor So annoying when that happens isn't it?! I always try restarting the process and sometimes it works, and sometimes it doesn't....maybe I should just keep restarting it until it decides it's had enough and just works? I'll let you know if it happens again though...thanks
Victor Posted November 23, 2018 Posted November 23, 2018 1 hour ago, Paul Alexander said: I always try restarting the process and sometimes it works, and sometimes it doesn't.... Oh... Hmmm... well... according to the logs and investigation done by Mr. @AlexTumber the project fails t create because the "Create Date" does not have a value. This date, however, is picked up from the user session so it should always have a value... We have raised this behaviour internally for discussion so we will keep you updated on this... 1
AlexTumber Posted November 26, 2018 Posted November 26, 2018 @Paul Alexander the platform build that fixes the issue concerning the field lengths is going live later on this evening. From tomorrow morning this issue will be resolved. Alex
Guest Paul Alexander Posted November 26, 2018 Posted November 26, 2018 Thanks @AlexTumber I'm going to take that as a challenge Thank you......I look forward to never having to talk about this again! cheers Paul
Guest Paul Alexander Posted December 10, 2018 Posted December 10, 2018 Hi @AlexTumber Sorry to ruin what was probably a perfectly good Monday morning, but we've got another Project which has failed to create using the iBridge (same error message as before). The call ref is SR00069756.....I can't see any obvious reason for this to have failed so can I ask you to take a look please? thanks Paul
Guest Paul Alexander Posted December 10, 2018 Posted December 10, 2018 2 hours ago, Paul Alexander said: Hi @AlexTumber Sorry to ruin what was probably a perfectly good Monday morning, but we've got another Project which has failed to create using the iBridge (same error message as before). The call ref is SR00069756.....I can't see any obvious reason for this to have failed so can I ask you to take a look please? thanks Paul I've just hit the 'restart' button again...just in case...and it's now gone through successfully. What could cause these to work sometimes, but other times only after having pressed the 'retry' button a random number of times? thanks
AlexTumber Posted December 10, 2018 Posted December 10, 2018 @Paul Alexander I'm not sure what the problem is but I'll investigate with our support team and get back to you with the root cause. Alex
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