Search for customer by attribute (when logging)

[clampj]

Hi

Our analysts would like the ability to be able to search for customers using the customers payroll number when logging tickets.  The reason being is that a lot of our customers work on trains and some have very long names - many times the phone has cut out when they are spelling their name whereas their payroll number is a lot shorter.

If its not possible currently (which I believe it isn't), then can some additional functionality be implemented that would allow any attribute from a customer record to be selected and therefore making it available to be searched when logging a ticket?

We use attrib1 to store this information.

Thanks

J