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error when logging/updating/cancelling


davidrb84
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@davidrb84

One of the services that supports your instance stopped responding and needed to be restarted, this is the same issue that affected your instance last week. We are currently investigating the root cause of this in an effort to prevent this from happening again.

Apologies for the inconvenience, we will provide an update on the issue as soon as we have one.

Kind Regards


Trevor Killick

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@Jeremy

Please accept our apologies for the ongoing issue is had gone again we monitoring your instance and the service is being restarted as soon as the issue is identified typically instantly. This has been escalated internally with our platform team and is being looked into with a matter of urgency as soon as we have any further update we will let you know.

Kind Regards

Trevor Killick 

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@Jeremy, unfortunately, it has, I am trying to find out if there is anything we can do in the short term to address this for you.

The infrastructure team are still investigating a configuration change that could help and Pamela should be in contact shortly with some settings to disable which we believe should have a positive effect. We are still investigating the root cause as well.

Kind Regards

Trevor Killick

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@Jeremy Could you check for us if these Service Manager settings are enabled please and if they are could you please disable them and see if that helps. In the meantime we will continue investigating

Thanks

Pamela

KNw.PNG

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