Blank Requests Appearing on Lanes

[Lauren]

Hi,

We currently have some of our business processes set to add requests to boards - I've now amended this to add to new boards configured in the Board Manager app. I've found that when adding a request to a board via the process, it shows a blank tile in the lane the request has been added (see below screenshot).

This has only started occurring since I've created boards in the Board Manager app, rather than the existing Boards function in Service Manager. Are you able to advise why this is happening?

Thanks

[TrevorHarris]

Hi,

How is the configuration for adding the request to the board?

You need to set the application to Hornbill Service Manager to use the template supplied by servicemanager and the key to the request id as specified in the following post.

 

[Lauren]

Hi @TrevorHarris

I didn't realise this had to be set as we are within the business processes in Service Manager. Thank you :-)