davidrb84 Posted September 25, 2018 Share Posted September 25, 2018 failed to log request, also users reporting failed to connect to server errors. Looking on support portal all pings succesful. Link to comment Share on other sites More sharing options...
davidrb84 Posted September 25, 2018 Author Share Posted September 25, 2018 errors connecting to server on trying to update job. Link to comment Share on other sites More sharing options...
Victor Posted September 25, 2018 Share Posted September 25, 2018 @davidrb84 - any connectivity issues on your side? As you see all seems ok from our side and I am not aware of any issues with your instance... Link to comment Share on other sites More sharing options...
davidrb84 Posted September 25, 2018 Author Share Posted September 25, 2018 @Victor looks like the 10.4.25.21 is unreachable from here, but also unpingable from external. (don't know if you would expect it to respond to ping) Link to comment Share on other sites More sharing options...
Victor Posted September 25, 2018 Share Posted September 25, 2018 @davidrb84 - just heard back from infrastructure team, the indexer service on your instance was not working. They have restarted it now... Let me know if the errors still occur... Link to comment Share on other sites More sharing options...
davidrb84 Posted September 25, 2018 Author Share Posted September 25, 2018 @Victor looks like we're back again now. Is this related to the longer outage we had on the 5th September? Link to comment Share on other sites More sharing options...
Victor Posted September 25, 2018 Share Posted September 25, 2018 @davidrb84 - no, on this instance the indexing service stopped working. Our platform dev team will investigate and fix any possible issue. Link to comment Share on other sites More sharing options...
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