Darren Rose Posted September 25, 2018 Share Posted September 25, 2018 Hello When using the Knowledge centre and selecting Requests, could it only show active tickets, or have a status filter rather than showing all requests against the service? Thanks Darren Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 25, 2018 Share Posted September 25, 2018 Hi @Darren Rose Wouldn't some of the best knowledge be in requests that have been resolved and closed? If it is just dealing with active requests it is acting more like a way to link related current issues and not finding you solutions to an issue. I would think that an active request wouldn't have a solution as it is still being investigated. 1 Link to comment Share on other sites More sharing options...
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