Knowledge Centre

[Darren Rose]

Hello

When using the Knowledge centre and selecting Requests,  could it only show active tickets, or have a status filter rather than showing all requests against the service? 

Thanks

Darren 

[James Ainsworth]

Hi @Darren Rose

Wouldn't some of the best knowledge be in requests that have been resolved and closed?  If it is just dealing with active requests it is acting more like a way to link related current issues and not finding you solutions to an issue.  I would think that an active request wouldn't have a solution as it is still being investigated.