dead instance ~3-5 minutes

[davidrb84]

Afternoon all,

We just had an unresponsive instance for about 3-5 minutes. It's back now, but wanted to pass on the outage.

[Keith Stevenson]

David, 

Thanks for the post. Our monitoring showed no issues during the time you mentioned. Did you test the connection via the  OnLine Ping Check (Need to Login to https://www.hornbill.com/support/ with your Instance ID and Email). This will allow us to narrow down where in the trip from yourselves to our servers the problem arose. 

Kind Regards

 

Keith Stevenson

[davidrb84]

thanks @Keith Stevenson I wasn't aware of this, if it happens again I'll try that tool.