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dead instance ~3-5 minutes


davidrb84
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David, 

Thanks for the post. Our monitoring showed no issues during the time you mentioned. Did you test the connection via the  OnLine Ping Check (Need to Login to https://www.hornbill.com/support/ with your Instance ID and Email). This will allow us to narrow down where in the trip from yourselves to our servers the problem arose. 

Kind Regards

 

Keith Stevenson

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