davidrb84 Posted September 24, 2018 Share Posted September 24, 2018 Afternoon all, We just had an unresponsive instance for about 3-5 minutes. It's back now, but wanted to pass on the outage. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted September 24, 2018 Share Posted September 24, 2018 David, Thanks for the post. Our monitoring showed no issues during the time you mentioned. Did you test the connection via the OnLine Ping Check (Need to Login to https://www.hornbill.com/support/ with your Instance ID and Email). This will allow us to narrow down where in the trip from yourselves to our servers the problem arose. Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
davidrb84 Posted September 24, 2018 Author Share Posted September 24, 2018 thanks @Keith Stevenson I wasn't aware of this, if it happens again I'll try that tool. Link to comment Share on other sites More sharing options...
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