populate the TO: field in emails based on connection type

[davidrb84]

Would anyone else support the idea of a type of connection that defaults to being included in 'emails' i.e. would populate the TO: or BCC: fields.

This would accommodate the desire to cc an account manager, or PA, or other interested party when notifying the main customer.

I'm aware it's easy to add to the TO: field based on connection type, just have to remember to do it!

[James Ainsworth]

I will be interested to hear what others have to say.  We have had a similar request before and some people within that discussion had the concern that you may forget to remove a connection from an email that you didn't want to send to them.  You can always send another email if they were left out, but you can't take the e-mail back after it has been sent.

[davidrb84]

@James Ainsworth that's fair, but if you click on the email tab within the request, and they populate the to: field, and you click send without realising, then there's not much the system can do to avoid that :-)

Also, if it's only a given connection type, if instance owners have an issue with how that works they can use a different connection type.