Jump to content
Darren Rose

Removing someone from a workspace

Recommended Posts

Hi

When trying to remove someone who has left the company from a workspace, I get the attached error. Is there a way to remove them?

image.png.f1201a78a4cafbd56668d2a1bcee4015.png

Share this post


Link to post
Share on other sites

@Darren Rose,

I think there is some confusion here. The user you are showing me her eis a basic user. Basic users do not have workspace rights, so no way it can be  a member of a workspace.

Perhaps you are confusion the user with another user?

Thanks,

Daniel.

Share this post


Link to post
Share on other sites

Nope, it's the same person. Based on what you just said though, I put her back to being a Service Manager user, rather than basic, and it's not let me remove her form the workspace

thanks 

 

Share this post


Link to post
Share on other sites
4 hours ago, Darren Rose said:

and it's not let me remove her form the workspace

Can you confirm please if this is a typo or is correct? You converted it to a full user and is still NOT allowing you to remove or is NOW allowing you?

Thanks,

Daniel

Share this post


Link to post
Share on other sites

Hi @Daniel Dekel

Sorry to reopen this post but I've run into this same issue - staff who were full users but have been demoted to basic, but I'm trying to clean the workspace membership up but I'm getting the same error.

Please don't say I have to promote them back up to Full User before I can remove them, although this does work there a lot of staff to manually do this fix for....

Nasim

Share this post


Link to post
Share on other sites

Hi @nasimg,

I spoke to the platform team and they have done the change. As from the next platform build (>3169) you will be able to remove the membership from basic user accounts.

Another change the platform made is removing references to workspaces when switching a User to Basic. So you won't have to go and remove the references user by user. That will only work in future changes you make.

This can take a few weeks to go to live, but you will see it in the release notes.

Regards,

Daniel.

  • Like 2

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...