Darren Rose Posted September 24, 2018 Posted September 24, 2018 Hi When trying to remove someone who has left the company from a workspace, I get the attached error. Is there a way to remove them?
Daniel Dekel Posted September 24, 2018 Posted September 24, 2018 Hi @Darren Rose, The user who has left the company was archived by chance? Thanks, Daniel.
Darren Rose Posted September 24, 2018 Author Posted September 24, 2018 Hmm, they're still showing as active apparently..
Daniel Dekel Posted September 24, 2018 Posted September 24, 2018 @Darren Rose, I think there is some confusion here. The user you are showing me her eis a basic user. Basic users do not have workspace rights, so no way it can be a member of a workspace. Perhaps you are confusion the user with another user? Thanks, Daniel.
Darren Rose Posted September 24, 2018 Author Posted September 24, 2018 Nope, it's the same person. Based on what you just said though, I put her back to being a Service Manager user, rather than basic, and it's not let me remove her form the workspace thanks
Daniel Dekel Posted September 24, 2018 Posted September 24, 2018 4 hours ago, Darren Rose said: and it's not let me remove her form the workspace Can you confirm please if this is a typo or is correct? You converted it to a full user and is still NOT allowing you to remove or is NOW allowing you? Thanks, Daniel
nasimg Posted February 13, 2020 Posted February 13, 2020 Hi @Daniel Dekel Sorry to reopen this post but I've run into this same issue - staff who were full users but have been demoted to basic, but I'm trying to clean the workspace membership up but I'm getting the same error. Please don't say I have to promote them back up to Full User before I can remove them, although this does work there a lot of staff to manually do this fix for.... Nasim
Daniel Dekel Posted February 13, 2020 Posted February 13, 2020 Hi @nasimg, I spoke to the platform team and they have done the change. As from the next platform build (>3169) you will be able to remove the membership from basic user accounts. Another change the platform made is removing references to workspaces when switching a User to Basic. So you won't have to go and remove the references user by user. That will only work in future changes you make. This can take a few weeks to go to live, but you will see it in the release notes. Regards, Daniel. 2
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