Removing someone from a workspace

[Darren Rose]

Hi

When trying to remove someone who has left the company from a workspace, I get the attached error. Is there a way to remove them?

[Daniel Dekel]

Hi @Darren Rose,

The user who has left the company was archived by chance?

Thanks,

Daniel.

[Darren Rose]

Hmm, they're still showing as active apparently.. 

[Daniel Dekel]

@Darren Rose,

I think there is some confusion here. The user you are showing me her eis a basic user. Basic users do not have workspace rights, so no way it can be  a member of a workspace.

Perhaps you are confusion the user with another user?

Thanks,

Daniel.

[Darren Rose]

Nope, it's the same person. Based on what you just said though, I put her back to being a Service Manager user, rather than basic, and it's not let me remove her form the workspace

thanks 

 

[Daniel Dekel]

4 hours ago, Darren Rose said:

and it's not let me remove her form the workspace

Can you confirm please if this is a typo or is correct? You converted it to a full user and is still NOT allowing you to remove or is NOW allowing you?

Thanks,

Daniel

[nasimg]

Hi @Daniel Dekel

Sorry to reopen this post but I've run into this same issue - staff who were full users but have been demoted to basic, but I'm trying to clean the workspace membership up but I'm getting the same error.

Please don't say I have to promote them back up to Full User before I can remove them, although this does work there a lot of staff to manually do this fix for....

Nasim

[Daniel Dekel]

Hi @nasimg,

I spoke to the platform team and they have done the change. As from the next platform build (>3169) you will be able to remove the membership from basic user accounts.

Another change the platform made is removing references to workspaces when switching a User to Basic. So you won't have to go and remove the references user by user. That will only work in future changes you make.

This can take a few weeks to go to live, but you will see it in the release notes.

Regards,

Daniel.