Error in BPM in production environment

[Giuseppe Iannacone]

we are receiving this error? can you please help?

[Victor]

@Giuseppe Iannacone the process attempts to assign a task to a group that does not exist possibly... Check if the task is configured to assign to a specific group, if yes, check if this group (still) exists in your system. If the task is configured to assign based on a variable value (like request team) is possible that the request has not yet been assigned to any team when the task is created...

[Giuseppe Iannacone]

1 minute ago, Victor said:

@Giuseppe Iannacone the process attempts to assign a task to a group that does not exist possibly... Check if the task is configured to assign to a specific group, if yes, check if this group (still) exists in your system. If the task is configured to assign based on a variable value (like request team) is possible that the request has not yet been assigned to any team when the task is created...

@Victor how can i check which task the process is trying ?

[Giuseppe Iannacone]

@Victor I've found it, thank you there were a reference to an no more existing Team

How can the avoid the error now? I've created a team whit the old name but probably the ID is different? the BPM still fails...

[Victor]

@Giuseppe Iannacone - apologies if I am missing something but what is the need to assign the task to the old team, one that did not exist?

[Giuseppe Iannacone]

@Victor probably I did not clarify, the task was assigned to a test team that has been deleted (while developing the process i used test team instead of the official one) now i've adjusted the BPM but the opened ticket with the old BPM are now in error because of the missing team. How can i remediate?
Thank you.

[Victor]

10 hours ago, Giuseppe Iannacone said:

How can i remediate?

Give me the request reference and an API key (via PM) and I'll fix it. Please make the API key for the admin account. 

https://wiki.hornbill.com/index.php/API_keys

[Giuseppe Iannacone]

@Victor thank you but i manually closed the only 1  request in error... now that i' ve recreated the missing team the request made before the BPM adjustment, are now working fine.