HHH Posted September 20, 2018 Share Posted September 20, 2018 Hi If an incident occurs which has several organisations that are impacted only the customer, or if organisation view is enabled, those in the customer's organisation, can see the ticket in the customer portal. It would save a lot of administration and work to be able to create one ticket, add all impacted customers to this and allow all connected to view the ticket and timeline updates where visibility is set to "Connected", which would be a new visibility setting. Link to comment Share on other sites More sharing options...
HHH Posted November 12, 2018 Author Share Posted November 12, 2018 Any response please? Link to comment Share on other sites More sharing options...
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