Lauren Posted September 20, 2018 Share Posted September 20, 2018 Within the user properties, under the "About" tab, we have configured some of the Custom Fields to show additional user information. For example, we've utilised Attribute 4 to show a user's department. We require this additional information for reporting purposes, as well as ensuring requests are routed to the correct support group. We import this information from AD. We have found that some of the imports from Active Directory are failing - we believe this to be down to a character limit on those custom fields. Is there any way of increasing the limit applied to these fields? Are we able to change the database column size or is this something that Hornbill would be required to do (if possible)? Any help would be greatly appreciated, thanks Link to comment Share on other sites More sharing options...
Lauren Posted September 26, 2018 Author Share Posted September 26, 2018 Hi @Steven Boardman :-) are you able to help with this query please? Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 26, 2018 Share Posted September 26, 2018 Hi @Lauren i believe these fields have a 64 character limit - let me ask if this can be increased. Link to comment Share on other sites More sharing options...
Lauren Posted September 26, 2018 Author Share Posted September 26, 2018 @Steven Boardman that's great, thank you. Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 26, 2018 Share Posted September 26, 2018 Hi @Lauren we will double the size of these fields from 64 to 128. This change will be part of an automatic update but will not be available for a couple of weeks. Please keep an eye out for the release notes in the admin console Link to comment Share on other sites More sharing options...
Lauren Posted September 26, 2018 Author Share Posted September 26, 2018 Hi @Steven Boardman Thank you - appreciate the quick turnaround. Link to comment Share on other sites More sharing options...
Lauren Posted October 11, 2018 Author Share Posted October 11, 2018 Hi @Steven Boardman, is there an update with regards to this at all please? Thank you Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 11, 2018 Share Posted October 11, 2018 @Lauren my apologises i forgot to post back here The change to double the fields from 64 to 128 went out on the 3rd October, so this is there for you now. These updates get published in the admin console > system > change history Steve Link to comment Share on other sites More sharing options...
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