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Custom Attribute - Character Limit


Lauren
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Within the user properties, under the "About" tab, we have configured some of the Custom Fields to show additional user information. For example, we've utilised Attribute 4 to show a user's department. We require this additional information for reporting purposes, as well as ensuring requests are routed to the correct support group. We import this information from AD.

We have found that some of the imports from Active Directory are failing - we believe this to be down to a character limit on those custom fields. Is there any way of increasing the limit applied to these fields? Are we able to change the database column size or is this something that Hornbill would be required to do (if possible)?

Any help would be greatly appreciated, thanks

 

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