Lauren Posted September 18, 2018 Share Posted September 18, 2018 We are currently building Service Manager and configuring our processes. Within Supportworks, we have a mandatory "time spent" field which is prompted to the analyst when logging, updating and resolving a request. This would be a great addition to Service Manager as it will help us to determine how much time/cost is associated with a request, whether it be an incident, problem, change etc. I have only found the "time spent" field within activities in Service Manager - is there a setting that needs to be enabled to prompt for time spent when updating, resolving etc? If not, are there any plans to moving forward? Thanks - any ideas welcome Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 18, 2018 Share Posted September 18, 2018 Hi @Lauren The time spent is written to the time sheet manager app, and you can enable a plugin to Service Manager which will allow for the recording of time against any request action item you choose to enable it for. Hopefully the following link will help https://wiki.hornbill.com/index.php/Using_the_Timesheet_Manager_Plugin Steve Link to comment Share on other sites More sharing options...
Lauren Posted September 19, 2018 Author Share Posted September 19, 2018 @Steven Boardman that is so helpful, thank you! Link to comment Share on other sites More sharing options...
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