HHH Posted September 18, 2018 Posted September 18, 2018 If I try to apply an email to an existing request and use something like I*333 to search for the incident, then it finds the correct one but tells me that I don't have permission to update the ticket. If I enter the full incident ID then I can select the incident and add the email successfully. See attached screenshots.
HHH Posted October 25, 2018 Author Posted October 25, 2018 Or not, just had an analyst report this again. Has it been seen elsewhere?
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