HHH Posted September 18, 2018 Share Posted September 18, 2018 If I try to apply an email to an existing request and use something like I*333 to search for the incident, then it finds the correct one but tells me that I don't have permission to update the ticket. If I enter the full incident ID then I can select the incident and add the email successfully. See attached screenshots. Link to comment Share on other sites More sharing options...
HHH Posted September 21, 2018 Author Share Posted September 21, 2018 Any info on this? Link to comment Share on other sites More sharing options...
HHH Posted October 24, 2018 Author Share Posted October 24, 2018 Seems to work now Link to comment Share on other sites More sharing options...
HHH Posted October 25, 2018 Author Share Posted October 25, 2018 Or not, just had an analyst report this again. Has it been seen elsewhere? Link to comment Share on other sites More sharing options...
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