Keith Posted September 14, 2018 Posted September 14, 2018 Can someone verify in what constitutes a customer response in the case of changing sub status? Is this only in relation to email responses or also updates?
Steven Boardman Posted September 14, 2018 Posted September 14, 2018 Hi @Keith there are a few and they are listed here, but in summary yep both email and portal updates https://wiki.hornbill.com/index.php/Request_Sub-statuses Steve
Keith Posted September 14, 2018 Author Posted September 14, 2018 Perfect! Thanks for the quick reply @Steven Boardman
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