Keith Posted September 14, 2018 Share Posted September 14, 2018 Can someone verify in what constitutes a customer response in the case of changing sub status? Is this only in relation to email responses or also updates? Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 14, 2018 Share Posted September 14, 2018 Hi @Keith there are a few and they are listed here, but in summary yep both email and portal updates https://wiki.hornbill.com/index.php/Request_Sub-statuses Steve Link to comment Share on other sites More sharing options...
Keith Posted September 14, 2018 Author Share Posted September 14, 2018 Perfect! Thanks for the quick reply @Steven Boardman Link to comment Share on other sites More sharing options...
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