Can't save logging category

[TSheward_SGW]

Hello, 

Occasionally the option to save a logging category is greyed out and won't let us save, I can't seem to find any correlation between times it works and times it doesn't work. 

It's frustrating because our BPM waits for a category to be selected therefore if it won't let us save the rest of the BPM for that request will never kick in...

Any ideas?

Thanks,

Tom

[Victor]

@TSheward_SGW you mean this button?

[TSheward_SGW]

Hi Victor,

I do indeed! 

Working:

Not working:

 

Thanks,

Tom

[Victor]

@TSheward_SGW can you please give me the references for these two requests?

[TSheward_SGW]

The one that was working has been closed, can dig it out but the one which doesn't work is IN00003518.

Thanks Victor,

Tom

[TSheward_SGW]

FYI one of my team thinks it's because the summary field contains a lot of characters

[Victor]

@TSheward_SGW - thanks, I'll have a look and get back to you

[TSheward_SGW]

@Victor Done some testing and my chap is correct in that if the summary is too long you can't categorise the request.
I will adjust the prog capture to pass just a single line text field instead of multi line and see if this prevents the issue.

[Victor]

52 minutes ago, TSheward_SGW said:

Done some testing and my chap is correct in that if the summary is too long you can't categorise the request.

I really don't see how this is the case!  ... I am not saying you (or your team) are wrong, I just don't see how! ... I'll do some tests because I would really like to know how