samwoo Posted September 10, 2018 Share Posted September 10, 2018 Hello, A customer has been trying to upload a .DAT file via the Self Service Portal AFTER a ticket has been created, but she is met with an error. Her workaround... is to log a new request and upload the EXACT same file using the Portal Attachment form rather than do it via the request itself. I had a look at the WebDav file type settings but nothing seems to be amiss, and what's odd is that .DAT is not defined anywhere as a restriction... So why is the file allowed to be uploaded via the logging of a request, and not after a request has been logged? Regardless... we need to remove this restriction to allow this file type to be upload via the request in the Self Service Portal. Thanks, Samuel Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 12, 2018 Share Posted September 12, 2018 @samwoo i believe @Victor has reached out to you for some more info so we can try and investigate Link to comment Share on other sites More sharing options...
samwoo Posted September 13, 2018 Author Share Posted September 13, 2018 @Steven Boardman and @Victor I haven't been able to get in touch with the customer yet (too many meetings). I will have a go myself later and see if I get this issue whilst waiting for the customer to get back to me on her availability. Link to comment Share on other sites More sharing options...
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