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Unsupported file type for ####.dat


samwoo
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Hello,

A customer has been trying to upload a .DAT file via the Self Service Portal AFTER a ticket has been created, but she is met with an error.
1553417371_2018-09-1011_54_26-errorfileuploading.PNG-Photos.png.47dd0014b2a5d72386ab03e8fe65b00c.png

Her workaround... is to log a new request and upload the EXACT same file using the Portal Attachment form rather than do it via the request itself. I had a look at the WebDav file type settings but nothing seems to be amiss, and what's odd is that .DAT is not defined anywhere as a restriction...

So why is the file allowed to be uploaded via the logging of a request, and not after a request has been logged? Regardless... we need to remove this restriction to allow this file type to be upload via the request in the Self Service Portal.

Thanks,

Samuel

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@Steven Boardman and @Victor I haven't been able to get in touch with the customer yet (too many meetings). I will have a go myself later and see if I get this issue whilst waiting for the customer to get back to me on her availability.

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