1000 record limit on reports

[davidrb84]

Hi all,

I've got 2 questions that you might be able to help me with.

1) Is the 1000 limit on records a hard limit or can it be overriden?

2) I'm trying to quickly produce a count on the number of calls SR/IN where Resolution time - Log time is < 1 hour.

I was going to quickly dump out all incidents including these fields and do it in gsheets quickly but am limited by the 1000 cap.

This was trivial in Supportworks as I knew the database structure pretty well but not used to the new SM tables yet!

[Victor]

@davidrb84 - so, is this a query for Supportworks then?  

[davidrb84]

@Victor oh, no. And there was me trying to be good and post in the right forum! could you move this to SM Reporting at all Victor? Don't mind relogging but don't want to duplicate.

[davidrb84]

@Victor way ahead of me, thanks.

[Victor]

@davidrb84

16 minutes ago, davidrb84 said:

could you move this to SM Reporting

done

32 minutes ago, davidrb84 said:

Is the 1000 limit on records a hard limit or can it be overriden?

Have look here: 

The max value for the setting is 25,000