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1000 record limit on reports


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Hi all,

I've got 2 questions that you might be able to help me with.

1) Is the 1000 limit on records a hard limit or can it be overriden?

2) I'm trying to quickly produce a count on the number of calls SR/IN where Resolution time - Log time is < 1 hour.

I was going to quickly dump out all incidents including these fields and do it in gsheets quickly but am limited by the 1000 cap.

This was trivial in Supportworks as I knew the database structure pretty well but not used to the new SM tables yet!

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