Martyn Houghton Posted September 6, 2018 Share Posted September 6, 2018 When printing the details of a request using the print icon, you get the options for content and timeline entries, but there is no mention of Priority/SLA. Priority, Service Level, Response/Resolution Targets and Values are not included at all. Can a new option be added to allow the inclusion of this crucial missing information. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 12, 2018 Share Posted September 12, 2018 Hi @Martyn Houghton We have raised a story for this and will post back here as it is progresses Steve Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 12, 2018 Author Share Posted September 12, 2018 @Steven Boardman Thanks for letting us know its in the works. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 8, 2018 Share Posted October 8, 2018 Hi Martyn, I just wanted to let you know that the work on this has been completed and it should be available in an upcoming update of Service Manager over the next few weeks. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 9, 2018 Author Share Posted October 9, 2018 @James Ainsworth Thanks for the update. Will this take the form of a extra tick box option? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 9, 2018 Share Posted October 9, 2018 Hi Martyn, That's correct. There will be an Information check box which when selected provides these options... Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now