Request Print - Does not include Priority/SLA Details

[Martyn Houghton]

When printing the details of a request using the print icon, you get the options for content and timeline entries, but there is no mention of Priority/SLA.

Priority, Service Level, Response/Resolution Targets and Values are not included at all. Can a new option be added to allow the inclusion of this crucial missing information.

Cheers

Martyn

 

[Steven Boardman]

Hi @Martyn Houghton

We have raised a story for this and will post back here as it is progresses

Steve

[Martyn Houghton]

@Steven Boardman

Thanks for letting us know its in the works.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

I just wanted to let you know that the work on this has been completed and it should be available in an upcoming update of Service Manager over the next few weeks.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks for the update. Will this take the form of a extra tick box option?

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

That's correct.  There will be an Information check box which when selected provides these options...