Martyn Houghton Posted September 6, 2018 Share Posted September 6, 2018 Though you can specify a default email template to be using the request email action for the service, it would be useful to be able to select an alternative from a drop down box, i.e. you set a default email template as you do now for a service, but you can also link other email templates which can be used for request for said service. The analyst can then choose to select an alternative one, rather than the default. For us, this is related to use wanting to use a single service for a multi language support team, therefore the standard email templates which surrounds the message body needs to be language specific. At the moment as there are no translations for email templates (see post link below), we are having to set up multiple services for the same Service (aka product) which are language specific. With the restriction on not being able to change a request from one service to another this makes it problematic when the wrong language service is selected. Cheers Martyn Link to comment Share on other sites More sharing options...
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