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Daily Tasks


hollyp
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Good Afternoon,

Does anyone know if hornbill has the capability of automatically raising requests for daily checks?

We need to ensure our servers etc are running ok each morning and would like to have requests automatically raised every day that technicians can follow and resolve once checked.

 

Thank you,

 

Holly

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@hollyp -  We do something similar for backup checks, etc.

You can setup a recurring scheduled activity/task with a checklist and assign to a particular team. This might be more suitable rather than obscuring your request statistics with daily reoccurring requests?

Some detail in the wiki on activity here: https://wiki.hornbill.com/index.php/Activities

We use activities to check systems, etc. then raise an incident if an issue is identified.

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