Martyn Houghton Posted September 5, 2018 Share Posted September 5, 2018 @Victor We have applied SM 1310 which has allowed the priority to be set, but now the SLA which is set using a rule based on priority are not being properly set on requests being logged via the customer portal. Only one timer is being started (when we start both one are each other in the BPM) and the SLA name does not appear either, so you cannot even manually adjust it. Cheers Martyn Link to comment Share on other sites More sharing options...
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