Jump to content

SLA not applied on requests raised via customer portal

Martyn Houghton

Recommended Posts


We have applied SM 1310 which has allowed the priority to be set, but now the SLA which is set using a rule based on priority are not being properly set on requests being logged via the customer portal.

Only one timer is being started (when we start both one are each other in the BPM) and the SLA name does not appear either, so you cannot even manually adjust it.



Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...