Martyn Houghton Posted September 5, 2018 Share Posted September 5, 2018 @Victor We have applied SM 1310 which has allowed the priority to be set, but now the SLA which is set using a rule based on priority are not being properly set on requests being logged via the customer portal. Only one timer is being started (when we start both one are each other in the BPM) and the SLA name does not appear either, so you cannot even manually adjust it. Cheers Martyn Link to comment Share on other sites More sharing options...
Victor Posted September 5, 2018 Share Posted September 5, 2018 @Martyn Houghton - I have created a separate topic for this as it is not related to the custom fields issue. Dev team is working to have it fixed. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 5, 2018 Author Share Posted September 5, 2018 @Victor Thanks. Cheers Martyn Link to comment Share on other sites More sharing options...
Victor Posted September 6, 2018 Share Posted September 6, 2018 Fixed in SM build 1314 1 Link to comment Share on other sites More sharing options...
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