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SLA not applied on requests raised via customer portal


Martyn Houghton
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@Victor

We have applied SM 1310 which has allowed the priority to be set, but now the SLA which is set using a rule based on priority are not being properly set on requests being logged via the customer portal.

Only one timer is being started (when we start both one are each other in the BPM) and the SLA name does not appear either, so you cannot even manually adjust it.

Cheers

Martyn
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