Additional column in request list view for "Assigned On"

[lomixture]

Good afternoon

Please could we ask for a 'transferred on' column to be created for the request list view? We have jobs passed around teams, and it would be useful for our teams to know when the job was last transferred and thus when it arrived in their job queue.

With over 2,000 jobs open at any one time, it would a quicker way of realising what is new in your workload.

Thanks in advance,

cc: @Gemma Morrison

[samwoo]

+1 this would be good to have 

[Martyn Houghton]

@lokent

As a workaround you might want to consider using a custom Sub Status of New. We use this method in our workflow, setting the Status to Open and the Sub Status to New when it passed between teams. 

We use the Sub Status rather than setting back to the Status 'New', so all the requests still appear on the active list in the request list.

Will not tell you when it was transferred but help to highlight or filter by it on the Request List.

Cheers

Martyn

[Steven Boardman]

@lokent we can see the value in having such a column, we will look at the possibility for adding an additional column for this and post back as this as accepted, scheduled etc.

[lomixture]

Thanks @Steven Boardman, really appreciate that!

[lomixture]

@Steven Boardman is there any update on this please?

[Steven Boardman]

Hi @lokent the story has been created but it has not bubbled up to the top of the queue yet, as this is scheduled and we have a timeframe on this story we will post back here.

[lomixture]

Thank you!

[Gemma Morrison]

 @Steven Boardman May be a silly question but, once the transferred on column has been updated on the 'Request List' would we be able to report on this?

[Steven Boardman]

@Gemma Morrison i would suspect so, if we hold this info in a new column in a database table then it will be available to report against, but the actual design approach will be defined during the planning phase for this story. Once this is progressed we will post back with updates  

[Gemma Morrison]

Thanks @Steven Boardman

[HGrigsby]

+1 for us too.

 

 

[Gemma Morrison]

Hello @Steven Boardman is there any update in regards to this at all please? :)

[Steven Boardman]

Hi @Gemma Morrison not yet i am afraid.  As with all stories created, they are prioritised along with all other requirements and as soon as they reach the top (helped by community support for each feature), we will post back and let you know they will be available. 

[Lauren]

+1 this would be really useful