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Posted

Good afternoon

Please could we ask for a 'transferred on' column to be created for the request list view? We have jobs passed around teams, and it would be useful for our teams to know when the job was last transferred and thus when it arrived in their job queue.

With over 2,000 jobs open at any one time, it would a quicker way of realising what is new in your workload.

Thanks in advance,

cc: @Gemma Morrison

Posted

@lokent

As a workaround you might want to consider using a custom Sub Status of New. We use this method in our workflow, setting the Status to Open and the Sub Status to New when it passed between teams. 

We use the Sub Status rather than setting back to the Status 'New', so all the requests still appear on the active list in the request list.

Will not tell you when it was transferred but help to highlight or filter by it on the Request List.

Cheers

Martyn

  • 2 months later...
  • Victor changed the title to Additional column in request list view for "Assigned On"
  • 2 weeks later...
Posted

@Gemma Morrison i would suspect so, if we hold this info in a new column in a database table then it will be available to report against, but the actual design approach will be defined during the planning phase for this story. Once this is progressed we will post back with updates :) 

  • 1 month later...
Posted

Hi @Gemma Morrison not yet i am afraid.  As with all stories created, they are prioritised along with all other requirements and as soon as they reach the top (helped by community support for each feature), we will post back and let you know they will be available. 

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