Martyn Houghton Posted September 3, 2018 Share Posted September 3, 2018 I located the setting for control attachment restrictions on the file types, but cannot find/remember the setting to control the file size limit for attachments. Can someone point me in the right direction. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 3, 2018 Share Posted September 3, 2018 Hi @Martyn Houghton Thanks for your post. I believe that this might be the setting you are looking for. The default is set to 10 meg. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 4, 2018 Author Share Posted September 4, 2018 @James Ainsworth Thanks. I give that a go. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 11, 2018 Author Share Posted September 11, 2018 @James Ainsworth I am presuming the map File upload applies to all connections types? Though the scope of mail.fileAttachments is clear, can you clarify what the scope of entity, knowledgebase and webdav are applied too? Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 5, 2018 Author Share Posted December 5, 2018 @James Ainsworth We have increased the max file upload size setting, but still get the But still get the error saying maximum is 10Mb when attaching in Service Manager. Is there another setting for Service Manager? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 5, 2018 Share Posted December 5, 2018 Hi @Martyn Houghton There isn't any setting within Service Manager for controlling file size. The settings that refer to knowledgebase are not currently in use. The Webdav is used for most other in-app uploads like images in a post, your profile image, etc. Are you able to update a file of a similar size to the zip file that is not a zip file? Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 14, 2018 Author Share Posted December 14, 2018 @James Ainsworth I have tried this with a log file and also get the same result if the file is over 10Mb still. It appears the limit is hard-coded and not taking into account the setting. Cheers Martyn Link to comment Share on other sites More sharing options...
TrevorHarris Posted December 17, 2018 Share Posted December 17, 2018 Hi @Martyn Houghton The setting changes should be applied after a browser refresh, we have identified a configuration issue in our infrastructure which may mean uploads larger than 10M may not work currently which will be fixed tonight. Please note the maximum file upload size cannot be set greater than 20Mb Thanks Trevor Harris Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 17, 2018 Author Share Posted December 17, 2018 @TrevorHarris Though I agree 20Mb is significant size for normal operations, we are looking to upload larger files as objects in the 'Document Libraries' which can then be linked to requests/workspaces for coworkers and eventually public portal users to be able to download. Would there be away we could look at a sftp based connection to upload larger files to our instance? Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 17, 2018 Author Share Posted December 17, 2018 @TrevorHarris The post below, gives a bit more background to what we are trying to achieve. Cheers Martyn Link to comment Share on other sites More sharing options...
TrevorHarris Posted December 17, 2018 Share Posted December 17, 2018 Hi, its not possible to upload files over 20M at the moment but we are looking into the possibility of increasing this limit further, will get back to you know the outcome Thanks Trevor Harris Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 17, 2018 Author Share Posted December 17, 2018 @TrevorHarris Thanks. I will retest in the morning to see if it accepts our 15Mb limit set in the settings after the fix is applied tonight. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Cotterell Posted June 7, 2019 Share Posted June 7, 2019 Hi there, We are also getting the red upload limit error still stating the max upload size is 10MB despite us changing the value We have cleared browser cache (all time) and restarted browsers. Also tried in 'incognito' windows. Happening not just on this site where we are - affecting multiple people. Should this change take immediate effect please? Thanks Steve. Link to comment Share on other sites More sharing options...
Steven Cotterell Posted June 7, 2019 Share Posted June 7, 2019 3 hours ago, Steven Cotterell said: Hi there, We are also getting the red upload limit error still stating the max upload size is 10MB despite us changing the value We have cleared browser cache (all time) and restarted browsers. Also tried in 'incognito' windows. Happening not just on this site where we are - affecting multiple people. Should this change take immediate effect please? Thanks Steve. Hi @James Ainsworth, or any other Hornbill Support employee... Could anyone shed any light on why we might be having this issue despite changing the setting? Cheers Steve. Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 7, 2019 Share Posted June 7, 2019 Hi Steve, There may be another setting that needs to be set by our cloud team. I'll see if I can find out more. I believe that this other setting sets the ceiling limit for file uploads, and the communication.maxfileUploadSize will only work within this set limit. Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 7, 2019 Share Posted June 7, 2019 @Steven Cotterell Could you also let us know what the size of this file is that you are trying to upload? Link to comment Share on other sites More sharing options...
Steven Cotterell Posted June 10, 2019 Share Posted June 10, 2019 On 6/7/2019 at 6:42 PM, James Ainsworth said: @Steven Cotterell Could you also let us know what the size of this file is that you are trying to upload? Hi @James Ainsworth, It was a dummy, test file, just over 15MB (see below), so did not see this as a problem. Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 10, 2019 Share Posted June 10, 2019 Thanks. I just wanted to get an idea of the size so that our cloud team could look to set an appropriate size on your instance. I'll chase them up. Are you likely to have files much bigger than this? Link to comment Share on other sites More sharing options...
Steven Cotterell Posted June 11, 2019 Share Posted June 11, 2019 13 hours ago, James Ainsworth said: Thanks. I just wanted to get an idea of the size so that our cloud team could look to set an appropriate size on your instance. I'll chase them up. Are you likely to have files much bigger than this? Thanks @James Ainsworth, 20MB would be more preferable please - we quite often have to trawl through logs set at 'debug' level to diagnose issues with our customers environments. Link to comment Share on other sites More sharing options...
Steven Cotterell Posted June 13, 2019 Share Posted June 13, 2019 @James Ainsworth - do you have any update you can feed back to me please re: this issue? Thanks. Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 17, 2019 Share Posted June 17, 2019 Hi @Steven Cotterell The setting for the increased file size had actually been applied well before your first post about this. It was changed to 30mb. However, it may be that your instance needed to be restarted. Can you try again to see if this is still happening. If it is still happening could you let us know where you are uploading the file. There are several places file uploads can take place and it may be something particular to that area. Regards, James 1 Link to comment Share on other sites More sharing options...
Steven Cotterell Posted August 12, 2019 Share Posted August 12, 2019 Hi @James Ainsworth, I have just tested with a 19MB file and all works ok. If number of binary bytes is greater than 19,999,999 it seems to baulk at that. Thanks for your help. Steve. Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 12, 2019 Share Posted August 12, 2019 Thanks for the update Steve. Good to hear that this is working for you now. 1 Link to comment Share on other sites More sharing options...
AWeaire Posted August 14, 2019 Share Posted August 14, 2019 Hi @James Ainsworth We have a need to upload some files (training videos) to publish to the Customer Portal that are larger than 30MB (current largest is 34MB) is this possible at all? Also, you mention that the limit is now 30MB, however, when trying to increase the 'maxfileUploadSize' setting above 20MB, I am greeted with the following error: Any help would be appreciated. Thanks. Andrew 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 14, 2019 Share Posted August 14, 2019 Hi Andrew, Putting aside the size restrictions, I wouldn't recommend uploading videos directly to Hornbill. Hornbill doesn't provide streaming capabilities that maximize playback efficiency. You may be better off uploading private or unlisted videos to YouTube or Vimeo. Hornbill has integration to embed YouTube or Vimeo videos in a number of areas. 1 Link to comment Share on other sites More sharing options...
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