To Make the Service Description Not Mandatory

[mojahidm]

Hi Team,

Is it possible to make it so that Service descriptions are not mandatory? Many of our Services have a brand name and therefore adding a description to it adds no value.

If not, could we request it as an improvement?

kind regards,

Mojahid

 

[James Ainsworth]

Hi @mojahidm

Thanks for your post. 

The Description is an important part of explaining to those that are either raising requests against the service or for those supporting the service.  For example you mention that you have a service for a particular brand name, the description would provide a way for you to explain to users what service you are offering them to support this brand name.  This can help users to make the right decisions to select the right service.

Many of the places where services are visible, this field is also displayed and will make up part of the layout which is the reason behind making it mandatory.  By making it optional, there is the potential that each of these areas will need to be revisited to accommodate the missing information.

Possibly not something we will change in the short term, but if we do some work in this area we can take this into consideration.

Regards,

James