hollyp Posted August 30, 2018 Share Posted August 30, 2018 Is there anywhere we can change requests that have been raised by customers that are incorrect. At the moment we have a lot of service requests raised by customers that should be incidents. The customers do not care what the is the difference between a service request and an incident so educating will be wasted time and effort. however it is making our reporting incorrect. Surely there must be a way to change the type as an administrator??? Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now