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Variables in progressive capture flow


Alisha
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Hello,

Is there a list of variables that we can use in progressive captures? For example, {{user.fName}}. Is there one for customer name? (When calls are logged via the live instance rather than the service portal.

Many thanks,
Alisha

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  • Victor changed the title to Variables in progressive capture flow

@Alisha the only variables available in PCF are the ones made available in expressions (branches or override flags). However, they are not presented in a code format, that can be typed in, but rather picked up from drop down boxes... are you sure you mean the progressive capture flow? Apologies if I missed something here...

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Hi @Victor,

In one of your progressive capture examples (VPN Access v2) on the demo site, the very first field on the custom form uses the variable {{user.fName}}. I was wondering if there are any other variables that can be used, such as the customer name, so that it's visible on the live instance to any analysts logging the request.

Many thanks,
Alisha

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  • 4 months later...
On 8/30/2018 at 7:09 PM, James Ainsworth said:

HI @Alisha

Some of the other variables that I believe are currently available are... 

user.fName

user.lName

user.accountRefUrn

user.currentTimeZoneOffset

user.userId

user.userName

user.jobTitle

user.mobile

user.email

 

 

Regards,

James

 

Hello,

Apologies for reviving an old thread... I would like to make a couple of requests...

  1. It took me a little while to find this post - can the information above be added to the Wiki?
  2. Can you advise if there have been any new variables added since this post?

Thanks,

Samuel

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  • 4 weeks later...

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