SJEaton 33 Posted August 30, 2018 Hi How do I transfer custom fields captured in a procap for one request into a linked request so that decisions can then be based on answers to them? Or is this not possible? Sam Share this post Link to post Share on other sites
Martyn Houghton 292 Posted August 30, 2018 @SJEaton I suspect this is not currently supported, but is something we would like as well, similar to our earlier post in being able to copy Connections and Attachments to new linked request as well. Cheers Martyn Share this post Link to post Share on other sites
Paul Alexander 108 Posted August 30, 2018 Transferring custom field information to a linked ticket would be good for us too....so Plus One for me please..... Share this post Link to post Share on other sites
James Ainsworth 442 Posted August 30, 2018 Hi @SJEaton We do have an existing change in the backlog which relates to the post mentioned by @Martyn Houghton. Just to confirm that this change to to transfer information over to a new request that is created from the Linked Request option. This wouldn't apply to requests that are linked when they have already been created. I've added you and @Paul Alexander to the change. This is not currently scheduled but the added interest does help promote the priority. I'll update this post if there is any news on this change. Regards, James 1 Share this post Link to post Share on other sites
SJEaton 33 Posted August 31, 2018 Hi @James Ainsworth, that should be the trick then as I am wanting to transfer the custom field information into a new linked request that is created from another request. Hopefully the added interest will get this pushed through quicker Sam Share this post Link to post Share on other sites
SJEaton 33 Posted September 4, 2018 On 8/30/2018 at 6:53 PM, James Ainsworth said: We do have an existing change in the backlog which relates to the post mentioned by @Martyn Houghton. I've added my interest on this post too as its definitely something HR teams will want for sure Sam Share this post Link to post Share on other sites
SJEaton 33 Posted September 10, 2018 Hi @James Ainsworth Ok so I'm trying to get around this now as another snag is that I am raising a linked request that I then want to generate email templates that will include custom field variables from the original request. I have updated the request description by pulling through some custom fields into it. Is there a way to then convert these into custom fields for this request or am I clutching at straws here? Sam Share this post Link to post Share on other sites
SJEaton 33 Posted September 26, 2018 HI @James Ainsworth, just following up on my query above, thanks Sam Share this post Link to post Share on other sites
James Ainsworth 442 Posted September 26, 2018 Hi @SJEaton Nothing to update as of yet. This is still in our backlog. I'll post back here once there is some progress. Regards, James Share this post Link to post Share on other sites
SJEaton 33 Posted January 18 Hi @James Ainsworth I'm assuming still no progress with this? We have yet another process requirement now that would benefit from this functionality Best Wishes Sam Share this post Link to post Share on other sites
James Ainsworth 442 Posted January 22 Hi @SJEaton Nothing at the moment. We will continue to review the change and I'll let you know once there is some progress. Regards, James Share this post Link to post Share on other sites
Paul Alexander 108 Posted March 20 Hi @James Ainsworth Any news on this please? I've got a couple of BPM's with linked requests to create and this option would make things a lot easier!! thanks 1 Share this post Link to post Share on other sites
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