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Martyn Houghton

Organisation - Region addition filed

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Related to our earlier post about having a default language field added as standard to the Organisation entity, could we also ask for a Region field in addition to the Country one.

The reason being is that we will want to identify the region of the external organisation, so that we can branch in the BPM based on this to deal with allocation to different regional offices and also select the appropriate SLA/Working Time calendars as different regions with a country have different bank/public holidays.

Cheers

Martyn

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Hi @Martyn Houghton,

Sorry just back from holidays (well, not really sorry for that ;-) )

Let me have a chat with another team about this so see what they think. I'll get back to you.

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Hi @Martyn Houghton,

OK, so we will add the Region and also the Language to the Company and that will be used as the default for the contact ;-)

Once this is done, the Service Manager team will work on including these details to the BPM so that you can use it.

I'll keep updating this post as I have more information.

Thanks,

Daniel.

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