Martyn Houghton Posted August 28, 2018 Share Posted August 28, 2018 Related to our earlier post about having a default language field added as standard to the Organisation entity, could we also ask for a Region field in addition to the Country one. The reason being is that we will want to identify the region of the external organisation, so that we can branch in the BPM based on this to deal with allocation to different regional offices and also select the appropriate SLA/Working Time calendars as different regions with a country have different bank/public holidays. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 28, 2018 Author Share Posted August 28, 2018 If this also could be added to the 'Contact' record as well. Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted September 4, 2018 Share Posted September 4, 2018 Hi @Martyn Houghton, Sorry just back from holidays (well, not really sorry for that ;-) ) Let me have a chat with another team about this so see what they think. I'll get back to you. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 4, 2018 Author Share Posted September 4, 2018 @Daniel Dekel Thanks for the update. Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted September 7, 2018 Share Posted September 7, 2018 Hi @Martyn Houghton, OK, so we will add the Region and also the Language to the Company and that will be used as the default for the contact ;-) Once this is done, the Service Manager team will work on including these details to the BPM so that you can use it. I'll keep updating this post as I have more information. Thanks, Daniel. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 7, 2018 Author Share Posted September 7, 2018 @Daniel Dekel That's excellent new. Thanks for your efforts. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 9, 2019 Author Share Posted October 9, 2019 @Daniel Dekel Do you know if the Service Manager teams has made their changes to pick up these up as the default for the contact? Cheers Martyn Link to comment Share on other sites More sharing options...
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