Martyn Houghton Posted November 20, 2019 Share Posted November 20, 2019 @James Ainsworth Is there any further update in terms of timescales on the CH00140962 for attachments being added on creation and updating of requests using routing rules? This is becoming quite critical for us. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 20, 2019 Share Posted November 20, 2019 Hi Martyn, Provided there are no technical blockers we should see this move through to release over the coming weeks. I'm unable to commit to a particular time frame as there are always the possibilities of delays in its test cycle. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 21, 2019 Share Posted November 21, 2019 @James Ainsworth Thanks for the update. Fingers crossed it makes the release in the coming weeks. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 30, 2019 Share Posted December 30, 2019 @James Ainsworth Is there any update on "CH00140962 - Routing Rules should be able to process attachments when creating or updating Requests" which has been in progress for a while? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 3, 2020 Share Posted January 3, 2020 Hi Martyn, This is still with the development team and actively being worked on. Regards, James Link to comment Share on other sites More sharing options...
Adam Toms Posted January 14, 2020 Share Posted January 14, 2020 +1 for us please on this. Thanks for all your hard work on this so far. 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 23, 2020 Share Posted January 23, 2020 @James Ainsworth The release of Service Manager build 1819 includes the changes to add attachments when creating a new request in Service Manager by enabling the 'Add Attachments' option in the 'Routing Rule Template ' option within the app. https://wiki.hornbill.com/index.php/Routing_Rule_Templates This is great news for when new requests are logged, but can you confirm whether the other side of CH00140962 to add attachments via the Update Request method, that do not use the Service Manager Routing Rule Templates has also been implemented? Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Ehsan Posted January 23, 2020 Share Posted January 23, 2020 @Martyn Houghton, Yes it is applied to updateRequest. It's also stated in the documentation. Ehsan Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 23, 2020 Share Posted January 23, 2020 @Ehsan Thanks, obviously not fully awake this morning and did not 'read the whole question' before starting...... Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Ehsan Posted January 23, 2020 Share Posted January 23, 2020 @Martyn Houghton Link to comment Share on other sites More sharing options...
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