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Unable to change originating mailbox when forwarding emails

Ricky Watts

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We have an issue that's just started happening today where when someone tries to forward an email from our shared mailbox in Service Manager.  Basically we have 3 shared mailboxes, 1 primary one and 2 secondary ones used by teams at other sites.  If we try to forward an email in the primary mailbox it puts one of the secondary addresses in the From box.  The From field is then greyed out and won't let us change it to the correct address.  If we use Reply it uses the correct address in From, it just seems to be forwarding that has a problem.


This has only started happening today and we haven't made any config changes recently.  Any idea why it's doing this and how we fix it?

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  • Victor changed the title to Unable to change originating mailbox when forwarding emails

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