Jeremy Posted August 20, 2018 Share Posted August 20, 2018 Would it be possible to extend the Raise New button to the Email section so that we can raise jobs from this window as well? Link to comment Share on other sites More sharing options...
Victor Posted August 20, 2018 Share Posted August 20, 2018 @Jeremy you mean this? Link to comment Share on other sites More sharing options...
Jeremy Posted August 20, 2018 Author Share Posted August 20, 2018 Hi, @Victor no I mean to appear in the email window like this mocked-up version: As our Service Desk live in this window, it would be great for them when dealing with the email and the phone rings to log a job from this screen. Link to comment Share on other sites More sharing options...
Victor Posted August 20, 2018 Share Posted August 20, 2018 @Jeremy apologies if I am missing something here, but "Raise Request" option presented in the email interface, the one I highlighted in my screenshot, gives you the same functionality as the "Raise New" option presented in request list and requests... Link to comment Share on other sites More sharing options...
Jeremy Posted August 20, 2018 Author Share Posted August 20, 2018 Doesn't this take the email and raise a request from it? We wanted to raise a vanilla request that is not linked to the email... Link to comment Share on other sites More sharing options...
Victor Posted August 20, 2018 Share Posted August 20, 2018 6 minutes ago, Jeremy said: Doesn't this take the email and raise a request from it? So it seems I was missing something then .. Yes, it does raise a request based on the email that is being viewed... Can I suggest, perhaps your analysts can have two tabs open, one in Email View, the other in Request List view then it is only a matter of switching between the two? Link to comment Share on other sites More sharing options...
Jeremy Posted August 20, 2018 Author Share Posted August 20, 2018 Yes this is what they currently do, but we are trying to make things as easy as possible. They already have about 5 tabs open and working out which tab you are working on is not easy sometimes. Link to comment Share on other sites More sharing options...
Victor Posted August 20, 2018 Share Posted August 20, 2018 @Jeremy you could also use "Pin To Favorites" option to have shortcuts to email view and request list in the main menu ... also gives you the option for keyboard shortcuts (ALT+1, ALT+2, etc..) Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 20, 2018 Share Posted August 20, 2018 Hi @Jeremy For me, I am a big user and fan of the Bookmarks. Adding it here means that the user will have quick access no matter what they are doing in Hornbill, not just email. I keep this panel open all of the time so that I have quick access to those things that I use the most. Here is an video that shows some of the basic features of the Bookmarks. The look and feel shown is a bit data as it is an old video but the functionality is more or less the same. Regards, James Link to comment Share on other sites More sharing options...
Jeremy Posted August 20, 2018 Author Share Posted August 20, 2018 Great thank you @James Ainsworth Link to comment Share on other sites More sharing options...
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