Jeremy Posted August 14, 2018 Share Posted August 14, 2018 When trying to add a mobile phone device on Service Manager when we click on the 'Add New Device' button nothing happens and you cannot get to the screen where you add a device. Also when we have jobs in the mobile app, there is not a way to assign as the options are missing it just says 'undefined'. Could you look into this please? Link to comment Share on other sites More sharing options...
Victor Posted August 14, 2018 Share Posted August 14, 2018 8 minutes ago, Jeremy said: the 'Add New Device' button nothing happens and you cannot get to the screen where you add a device. This is already fixed and it will be available in next Core Collaboration update. However the device is added automatically here when you log in via the mobile app. 9 minutes ago, Jeremy said: when we have jobs in the mobile app, there is not a way to assign as the options are missing it just says 'undefined'. Can you share one (or more) screenshot(s) of the issue please? Link to comment Share on other sites More sharing options...
Jeremy Posted August 14, 2018 Author Share Posted August 14, 2018 @Victor Link to comment Share on other sites More sharing options...
Jeremy Posted August 21, 2018 Author Share Posted August 21, 2018 any further update on being able to assign to analyst via the mobile app. Link to comment Share on other sites More sharing options...
Victor Posted August 21, 2018 Share Posted August 21, 2018 @Jeremy no updates yet Link to comment Share on other sites More sharing options...
Jeremy Posted September 18, 2018 Author Share Posted September 18, 2018 @Victor so to keep bugging you guys with this issue, but we have quite a few mobile users that would find this functionality a massive help, has there been any investigations that have taken place? Link to comment Share on other sites More sharing options...
Jeremy Posted October 31, 2018 Author Share Posted October 31, 2018 sorry to keep bugging you guys with this issue, but we have quite a few mobile users that would find this functionality a massive help, has there been any investigations that have taken place? Link to comment Share on other sites More sharing options...
Victor Posted October 31, 2018 Share Posted October 31, 2018 @Jeremy - I asked dev team for an update Link to comment Share on other sites More sharing options...
Victor Posted November 6, 2018 Share Posted November 6, 2018 @Jeremy can you please replicate the issue...let us know when it occurred (date/time) so we can look in the logs and see if there were any API failures... Link to comment Share on other sites More sharing options...
Jeremy Posted November 9, 2018 Author Share Posted November 9, 2018 This now seems to be fixed... not sure when that happened! Link to comment Share on other sites More sharing options...
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